Employee Satisfaction Research
Employee Satisfaction Research
So much of your success rests in the hands of your employees. They have a profound impact on overall performance, customer loyalty and satisfaction. But, in the face of so many demands, does your employee satisfaction survey understand how they feel about their work – and what motivates them?
Employee satisfaction research is a key tool in the quest to understand, enable and motivate employees. Through employee satisfaction research, companies can create employee satisfaction surveys that discern current levels of satisfaction, gain insight into potential areas of improvement, and identify what reward and recognition strategies will deliver the best return on investment in terms of satisfaction, engagement and retention.
Explore Maritz Research to learn more about the key insights you can gain from Maritz employee satisfaction research and measurement.
Unfortunately, a great deal of employee measurement uses a limited approach – and yields results that are of limited use. Too many employee measurement firms stop at a single employee satisfaction survey. These surveys fail in various ways, asking biased questions, too few questions or the wrong questions. This kind of employee satisfaction measurement often has more to do with maintaining the status quo than aiming for improvement.
In contrast, effective employee attitudinal research is customized for your unique needs, creating the distinct employee survey that will yield actionable results for your company. Further, employee attitudinal research listens to both the voice of the employee and the voice of the customer, delivering a deep and three-dimensional picture of the employee and customer experience that connects with business results.
Employee Engagement: Why Employee Measurement Matters.
Engagement is the next great differentiator in today’s corporate environment. Engaged employees commit in some meaningful way to their organization. As a result, they perform 20 percent better and are 87 percent more likely to stay in their jobs. Employee attitudinal research can help you determine how engaged your employees are – and how to increase engagement.
Your competitors are working hard to lure your best employees away. If you want to keep your best employees and inspire your middle performers to higher levels of achievement, improving employee engagement is essential, and employee satisfaction research is the best place to start.
Rewards can be reinforcing and motivating for employees, but the key is offering the right rewards and the right delivery system. The right employee measurement consultant can help you understand your employees, identify what will motivate them, and deliver a rewards system that’s designed for optimal ROI.
Ultimately, the benefits of increased employee engagement will extend beyond your employees and even your company to increase loyalty relationships and customer lifetime value. Engagement is a win-win proposition that makes the right connections between customer experience, employee satisfaction and business results.
Maritz: Your Employee Satisfaction Survey Expert.
For more than 30 years, Maritz has delivered sophisticated and actionable employee attitudinal research to clients in the Fortune 1000. We’re ready to do the same for you.
As the 14th largest research firm in the world, we employ more than 750 research professionals and conduct four million phone surveys, 35 million postal surveys, 5,000 mystery shopping interviews, and 3,500 annual research projects each year.
Our employee attitudinal research team will help you understand your employees like never before, ensuring you have a holistic view of what motivates them, what obstacles they face and what opportunities they crave.
At Maritz, our employee measurement doesn’t stop with research; it’s designed to provide clear solutions. We’re the global leader in employee incentive programs, travel incentives, rewards cards and motivation programs. We can help retool your existing motivation program or design a new one from the ground up – whatever it takes to get you optimal return on your investment.
If you want relevant, precise and up-to-the-minute information about your employees – if you want to help them achieve engagement, improve performance, deliver on your brand promises and connect with customers in new and positive ways – you want employee satisfaction research from Maritz.
Employee attitudinal research is the key to motivating employees and satisfying customers. To use employee satisfaction research to your advantage, contact Maritz.
Other Maritz Services
Customer Reward Programs
Corporate Meeting Solution
Loyalty Marketing Programs
Employee Recognition Programs