Latest Research Findings & Latest Events
White Paper
According to a recent survey conducted by Maritz , forty-three percent of customers who stop doing business with a company made their decision based on poor customer service. When almost half of your defecting customers leave due to poor service, it is obvious your service levels have a big fi nancial impact on your business.
White Paper
The pursuit for growth in an uncertain economy has many sales leaders looking for a competitive edge. Michael T. Spellecy discusses a method to help maximize sales performance which begins by validating the brand with customers and employees and concludes by examining several best practices for hiring, training, coaching and motivating sales people.
Maritz in the News
In this May 2008 Premium Incentive Products article, Mindy McGrath, vice president of health care sector strategy for Maritz, discusses ways to implement a holistic wellness program that is tailored to the unique needs of each company's employees, and that drives employee engagement and decreases healthcare costs.
Web Page
Maritz Connections is a quarterly newsletter that provides thought leadership, fresh ideas and innovative approaches to critical business topics including sales effectiveness, employee engagement, reward strategy and fulfillment. Subscribe now.