Marketing Research

Market Segmentation Study helps Client Build Brand Strategies

Client Needed to Understand Customer Values to Design Growth Strategy

Maritz Virtual Customer Research Provides a Multi-Scenario Mystery Shop Solution to Ensure a Premier Customer Experience

Maritz Research Re-Designs Client’s Customer Satisfaction Survey, Leads to Enhanced Image, Data and Insight

Client Improves Customer Satisfaction by Basing Dealership Improvements on Actionable Information

Research Provides the Foundation for a Customer-Centric Culture

Client Builds Success by Assessing Customer Satisfaction On a Branch-by-Branch Basis

Service Improvements at Eurostar Driven by Maritz Virtual Customer

Maritz employs bi-lingual mystery shoppers to evaluate secured card offerings at multiple banking institutions throughout the US.

Client turns to Maritz to help improve customer satisfaction through performance of call center representatives.

Standards for excellence improve performance of major domestic automaker.

An enhanced customer satisfaction program far exceeded cilent expectations.

Client "goes further" to provide customers with consistent, positive experience.

Maritz virtual customer research evaluates the sales and service approaches of client and competitor insurance agents.

Maritz helps a client improve the customer experience by engaging 43,000 employees.

The client wanted to close any gaps between its brand promise and customer experience.

Maritz Research helps insurance client design multi-product offering with optimum client appeal.

Maritz delivers integrated approach to Olympic sponsorship.