Learning

Maritz Sales Advantage^SM
By leveraging the latest scientific research on how people learn and retain desired knowledge and behaviors, Maritz Sales Advantage enables you to improve individual performance, and as a result elevate the performance of your entire sales force.

• Technology-based reinforcement re-engages the salesperson in the training content over time, to make new behaviors routine.
• Coaching transforms culture by reinforcing learning and empowering individuals to solve their own performance problems.
• Certification of capability measures retention and demonstration of skills to ensure that salespeople are “book smart” as well as “street smart.”
• Communities raise the bar through technology-enabled collection and sharing of success stories and best practices, to elevate the entire organization.

Custom-Developed Product, Competitive and Marketplace Training
Your sales team needs up-to-the minute knowledge of your products, your competitors, and your marketplace to ensure that they are able to achieve their sales goals. Our experienced instructional designers will work with your subject matter experts to design effective and highly-relevant training to equip your team with the knowledge they need to succeed.

Selling Skills and Strategy
Through our strategic relationship with the industry leader The Complex Sale Inc., we offer comprehensive sales effectiveness training programs to address high-level skills such as consultative selling and sales strategy. These programs are unique in that they address competitive issues as well as the political aspects of selling into a client organization.

Business Simulations
Maritz partners with leading business simulation provider Simation to provide powerful, interactive custom business simulations that put your sales managers and reps to work on their districts and territories, accelerating their ability to think and manage strategically.

• Customized to your business environment, using your terminology, products, market potential, and competitive environment.
• Blends a variety of teaching techniques to engage all participants in a competitive, fun peer-to-peer learning experience.
• Allows coaching and evaluation on every competency a manager or sales representative needs to reach his/her top potential.
• Accelerates teamwork and overall competency levels.

By implementing a localized strategy for identifying gaps in the customer experience, we help each location develop and implement the right solution for specific customer issues, ensure results are rewarded, and enable you to create a truly customer-focused culture.

• Local level voice of the customer research and voice of the employee research uncovers gaps in perception among customers and employees, providing key insights in to the highest priority areas for corrective action.
• Location level teams develop localized strategies that are launched and sustained with the support of senior leadership.
• Scalable support, from professional facilitation to comprehensive do-it-yourself toolkits, is used to reinforce learning.
• Meaningful communications keep employees connected to the program.
• Meaningful motivation programs reinforce desired behaviors.
• Continuous monitoring and optimization of all aspects of the process help ensure that you achieve a truly sustainable competitive advantage.

Maritz Customer Experience Advantage Plus ^SM
Your people are your brand. The companies who deliver the best experiences for their customers today, and therefore garner the strongest loyalty to their brand, know this. Through a partnership with world-renowned Disney Institute, Maritz can provide a proven process that will enable and inspire your front line employees to consistently deliver on your brand promise.

• Utilizing our innovative market research techniques we help you identify high-value customer experience opportunities by conducting and analyzing the voice of the customer, as well as employee engagement research at the location level.
• In the "living laboratory" of Disney theme parks and resorts, you'll see how Disney delivers legendary service at the front line and "behind the scenes." Maritz weaves professionally facilitated interactive sessions side by side with Disney to help your organization adapt Disney practices to your unique needs.
• Guided by Disney's best practices, we use localized intervention to provide each of your locations with the tools, training and support necessary to create and implement solutions for their specific customer issues.
• To ensure that improvements reach customers, we help motivate your employees with meaningful incentive rewards and communication.

Maritz Brand Experience Improvement Process
Maritz Brand Experience Improvement Process helps you close the gap between your brand promise and your delivery of the brand experience at each of your locations. It does this by creating a continuous improvement process for achieving location-level compliance with customer service and operational standards. The process uses mystery shopping to measure the gap and then aligns it with performance improvement tools, coaching and employee motivation to close the gap. It drives ongoing improvement at the location level by using these components to empower your employees to deliver your desired brand reality.