What We Do
Maritz takes a comprehensive look at employee engagement, creating solutions built with an understanding of all the people who touch your business, enabling your organization with actionable information and training, and motivating individuals with meaningful rewards and recognition. This captures key information and puts it to work, so you can create sustained, higher levels of employee engagement and corporate success.
Understand all your people
Most engagement initiatives are not tied to customer insights or even general customer satisfaction research. Maritz explores this relationship through research, gathering voice of the employee and voice of the customer data to determine where the discrepancies and misperceptions lie. For truly actionable data, research must go beyond traditional and generalized engagement research. It must be tied to concrete business results such as productivity, turnover and absenteeism. And it should include the customer perspective to draw correlations and channel greater engagement into greater customer value.
Enable the whole organization
Engagement should not be a stand-alone initiative; it should be tied to tangible business results. Only then will managers become engaged, and willing to champion your company’s cause. Once mangers are engaged, they’re willing to help engage employees. At this point, it is critical to give them the training and tools they need to properly communicate with employees. The Maritz approach to employee engagement includes leadership alignment, cascading communications, and coaching for sustained success. So leaders and employees are connected.
Motivate the individual
Simple one-size-fits-all motivation tactics don’t address the needs of your diverse group of employees. And demographics aren’t enough information. By starting with the idea that each of your employees is an individual, and a member of your unique, diverse workforce, you can make more effective decisions about recognition and rewards. With this attitude and research-driven insights, you can truly inspire employee engagement, in ways that are meaningful to them. Maritz has the ability to gather insights on the individual level, then use this information to custom design a reward and recognition mix that matches your specific employee group. Often, this includes tangible rewards and intangible recognition in combination, delivered in the right way, at the right time.