Enhance Customer Experience

Client Wanted To Utilize the Olympic Investment to Develop Business Partner Relationships in both Domestic and International Markets.

Maritz helps Client prepare for Beijing Olympic Sponsorship

Market Segmentation Study helps Client Build Brand Strategies

Maritz Virtual Customer Research Provides a Multi-Scenario Mystery Shop Solution to Ensure a Premier Customer Experience

Maritz Research Re-Designs Client’s Customer Satisfaction Survey, Leads to Enhanced Image, Data and Insight

Client Improves Customer Satisfaction by Basing Dealership Improvements on Actionable Information

Research Provides the Foundation for a Customer-Centric Culture

Client Builds Success by Assessing Customer Satisfaction On a Branch-by-Branch Basis

Service Improvements at Eurostar Driven by Maritz Virtual Customer

Innovative credit card loyalty program increases customer engagement.

Maritz employs bi-lingual mystery shoppers to evaluate secured card offerings at multiple banking institutions throughout the US.

Event's value was optimized through scientific measurement of the event against business objectives.

Maritz Helps Client Capture Mindshare of Retail Front-line Channel

Client turns to Maritz to help improve customer satisfaction through performance of call center representatives.

Client needed a partner who could deliver appearling rewards, in a timely manner, to high value domestic and international guests.

Maritz brings fresh thinking to annual gift extravaganza.

Standards for excellence improve performance of major domestic automaker.

An enhanced customer satisfaction program far exceeded cilent expectations.

Client "goes further" to provide customers with consistent, positive experience.

Maritz virtual customer research evaluates the sales and service approaches of client and competitor insurance agents.

Maritz helps a client improve the customer experience by engaging 43,000 employees.

The client wanted to close any gaps between its brand promise and customer experience.

Client focuses on front-line employees to improve customer experience.

Program builds on Existing Equity of WestPac’s Olympic Brand

Maritz delivers integrated approach to Olympic sponsorship.