Client Improves Customer Satisfaction by Basing Dealership Improvements on Actionable Information
Targeted communications builds loyalty with high value customers.
This study was created to support dealers with competitive sales comprehension to determine if their current sales processes are competitive. The mystery shop program provided dealers with comparable sales action to benchmark internal sales services and data to develop local sales initiative. This information was provided via Web-based reports which included an executive summary and action reports.
Standards for excellence improve performance of major domestic automaker.
Maritz virtual customer research evaluates the sales and service approaches of client and competitor insurance agents.
Client Builds Success by Assessing Customer Satisfaction On a Branch-by-Branch Basis
Incentive travel program improves morale and customer experience.
High turnover in independent dealerships was impacting sales and customer satisfaction.
