Economic recovery has been slow to reach many parts of the global hospitality sector, and one of the most sluggish areas to improve has been the meetings and association business. Even as business activity resumes, the recession and other events, including the Icelandic volcano eruption, have caused firms to review their corporate meeting travel patterns.
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Lifetime Value data can help you determine the right investments to make in channel reps who score. Mike Spellecy, Corporate Vice President, Managing Consultant was recently asked by Channel Insider to lay out a winning game plan for drafting channel reps.
In this bylined article, Christine Duffy, president and CEO of Maritz Travel, discusses how organizations that utilize meetings, events and incentive programs can successfully manage the misperceptions of the industry, understand the dynamics of an ever-changing workforce and increase employee engagement.
American Express Incentive Services LLC (AEIS) was renamed InteliSpend Prepaid Solutions LLC, effective Monday, May 18. The change comes about three months after Maritz Holdings Inc. purchased American Express Co.’s minority interest in AEIS, making Maritz the sole owner of the prepaid card issuer for corporate incentives and consumer promotions.
St. Louis Business Journal Article
The incentive travel industry took a major hit in 2009 due to the recession and so-called AIG effect. In this USA Today article incentive travel experts, including Maritz Travel President Christine Duffy, explain why many companies are once again investing in incentive travel to engage, motivate and retain their work force.
USA Today Article
What do video games and customer loyalty programs have in common? Loyalty 360 recently asked Barry Kirk, Solutions Consulting Director, Maritz Loyalty & Motivation to explain how to put the fun back into customer loyalty.
Making Loyalty Fun Again
Maritz Research recently published its annual Employee Engagement Poll that determined only seven percent of employees trust their organization's senior leadership. Rick Garlick, senior director of consulting and strategic implementation, Hospitality Research Group, Maritz Research, was asked to discuss poll findings with Brett Simmons, the author of the Positive Organizational Behavior blog.
Blog post and comments
A recent Maritz Research study showed Cash for Clunkers was a tremendous success. The program increased sales for new automobiles and created more than 40,000 jobs nationally. Maritz Automotive Research Group Vice President Dave Fish was featured on ABC 13 in Toledo, OH to talk about the study.
Watch the video.