Page Tools:

Events


Webcasts

Items per Page:8 / 16 / 32 / View AllPrevious1 2 3 4 5 6 Next

Cutting Edge Research Revealed for Today's Financial Market

Sharpen Your Pencils and Roll Up Your Sleeves as we Examine Innovations in Stated Importance Measurement and Conjoint Choice Modeling

Presenter:
 Keith Chrzan, Division Vice President, Marketing Sciences Group, Maritz Research
Joey Michaud, Director, Marketing Sciences, Financial Services Research Group, Maritz Research

8/14/2008

Mayo Clinic Customer Experience Insights

Inside One of the World's Most Admired Service Organizations

Presenter: Dr. Leonard Barry

7/25/2008

Driving Revenue through Inbound Customer Service Call Centers

Companies are constantly looking for ways to grow their business by selling additional products to existing customers.

Presenter:
Maddy Sheprow, Vice President, Strategic Solutions, Maritz
Rich Brose, Director of Research Services, Maritz

7/17/2008

A Closer Look at Customer Loyalty in Europe

Knowing What is Best to Measure for Your Business.

Presenter: D. Randall Brandt, PhD, Vice President Customer Experience and Loyalty, Maritz Research

6/25/2008

The Waiting Game: How Long is too Long for Customers to Wait for Service?

Maritz Research reveals customer wait time thresholds and offers advice on alleviating frustration.

Presenter:
Tom Krause, Director of Strategic Consulting, Maritz Research Retail Group
Rick Garlick, Director of Consulting, Maritz Research Hospitality Group

6/18/2008

Executive Forum on Rewards and Incentives to Improve Employee Health presented by World Congress

An effective and strategic Health & Productivity incentive strategy is more than just driving participation. It is about tapping into the potential that individuals have to change and modify behaviors, attitudes and lifestyle choices. Successful programs are about achieving a long-term commitment to an individual improving their own health.

Presenter: Joanne C. Cotton, Business & Strategic Development Director, Healthcare, Maritz, Inc

6/10/2008

A Closer Look at Customer Loyalty

Knowing What is Best to Measure for Your Business

Presenter: D. Randall Brandt, Ph.D., Vice President Customer Experience and Loyalty, Maritz Research

5/21/2008

What The World's Top Sales Organizations Are Doing to Get Ahead and Stay Ahead

In today’s highly competitive market, it is more crucial than ever to have a skilled, high-performing sales force. However, a recent study reported that 70% of sales executives are not satisfied with the performance of their sales organization and lack confidence they can achieve their growth targets. So, what are the 30% who are satisfied doing right?

Presenter:
Jim Messina, Vice President of Sales, Maritz Learning
Rick Page, Founder and CEO, The Complex Sale

5/20/2008

Items per Page:8 / 16 / 32 / View AllPrevious1 2 3 4 5 6 Next