Maritz Research Takes the Pulse of Consumers.
Presenter:
Rich Brose, Sr. Director, Strategic Consulting, Financial Services Research Group
3/11/2009
What Do Retail Employees Need to Deliver a Positive Customer Experience?
Presenter: Tom Krause, Director of Strategic Consulting, Retail Research Group
Rick Garlick, Senior Director of Strategic Consulting, Hospitality Research Group
1/21/2009
Maritz Research reveals wait time thresholds and offers advice on alleviating frustration
Presenter: Tom Krause, Director of Strategic Consulting, Maritz Research Retail Group
10/8/2008
Do Happy Employees Really Make Happy Customers?
Presenter: Rick Garlick, Director of Consulting and Strategic Implementation, Maritz Research
5/14/2008
As companies strive to grow revenue, management is turning attention to their Call Centers. Thousands of customers call service centers everyday, but can the company really turn those calls into sales opportunities?
Presenter:
Maddy Sheprow, Division Vice President, Maritz
Rich Brose, Director of Financial Services Research Consulting for Maritz Research
4/30/2008
Join Dr. Randall Brandt, Vice President of Customer Experience and Loyalty for Maritz Research, as he discusses the topic of how to develop and leverage a Core Customer Metric.
Presenter: D. Randall Brandt, Ph.D., Vice President of Customer Experience and Loyalty, Maritz Research
3/5/2008
Examining U.S. Holiday Spend and Travel Experiences: Will Shoppers Stay Steady Despite Toy Recalls? And, Are Travelers Expecting a Better Experience?
Holiday Shopping Spend and Travel Expenses
Presenter: Kyle Langley, Senior Research Manager, Maritz Research Retail Group
Rick Garlick, Director of Consulting and Strategic Implementation, Maritz Research Hospitality Group
11/14/2007
Managing the Boss
Identify the six manager types and their impact on both the employee and customer experience
Presenter: Rick Garlick, Director of Consulting and Strategic Implementation, Maritz Research
10/10/2007