Case Study: A Worldwide Pharmaceutical Company
The client turned to Maritz to solve fulfillment of support materials for sales reps and broker agents.
Situation
The Client, a worldwide pharmaceutical company was handling its point-of-sale material fulfillment from their own warehouse. Without internal staff resources for detailed inventory management, it was experiencing over-production costs. The Company needed high-quality, value-added fulfillment and inventory management to improve support for its sales representatives and broker agents.
Solution
Maritz used its enterprise-wide fulfillment system and state-of-the-art inventory management system to provide customized, timely, and accurate inventory and shipping information to help cut over-production costs. Using the reports provided, the company was able to monitor its production needs and develop better plans for producing and tracking use of their point-of-sale materials.
Maritz provided Customer-Focused Process Support including:
- Managing the inventory of over 250 SKUs of point-of-sale and display materials.
- Processing orders from sales representatives and broker agents; fulfilling and shipping requested materials.
- Fax, telephone, and e-mail order capabilities
- Shipping all materials within 48 hours of receipt.
- Tracking use and maintaining inventory of materials.
- Providing customized fulfillment and inventory reports.
Results
- Order volume increased 300% since implementing fulfillment through Maritz.
- Customers using the fulfillment service gave Maritz a 97% satisfaction rating after the first year.
