Case Study: A Wireless Telecom Company
The Client Needed to Improve Inventory Tracking and Reduce Activation Errors While Maintaining High-Quality Service.
Situation
This wireless telecommunications was experiencing difficulties with their fulfillment service provider and wanted to improve inventory tracking and reduce activation errors. By doing this, they hoped to increase sales of their cellular equipment and long distance service while maintaining high-quality service.
Solution
Maritz provided a turnkey process to translate incoming orders into the fulfillment system, manage inventory, and fill orders for wireless telephones and accessories.
Customer-Focused Process Support
- Received incoming orders for cellular phones and entered them into the processing system for fulfillment.
- State-of-the-art fulfillment system provided data needed for fulfilling orders and activating cellular telephones.
- Fulfillment system also generated timely reports on orders fulfilled and provided forecasting support.
- Radio Frequency Data Communication maximized resource utilization and optimized work force efficiency for accurate, on-time shipments.
- Inventory management system supported timely order fulfillment and prevented slippage.
Results
* The number of units fulfilled increased by over 200 percent during the life of the program.
* Additionally, Maritz provided a 48-hour turnaround on customer orders.
