Case Study: A Major Financial Institution
Client Needed a Cost-Efficient Solution to Keeping Track of Inventory
Situation
This major financial institution offers prospective cardholders, and current cardholders a wide range of merchandise incentives targeted to different lifestyle groups. The card issuer had been using their internal staff to manage multiple procurement partners to find and acquire merchandise and manage the fulfillment services of several vendors around the country. Keeping track of inventory at multiple locations was not cost-efficient and presented some quality problems.
Solution
Maritz provided the turnkey services required by the client to outsource the entire operation. As part of the program, Maritz sources merchandise, manages inventory, and handles fulfillment.
Customer-Focused Process Support:
Program Transition
Maritz handled the entire transition process, including the relocation of 60 truckloads of inventory representing over 300 SKU’s. The entire conversion was completed and fully launched in six weeks.
Ongoing Support
- Manage all order processing and fulfillment.
- Provide inventory control and management services.
- Help source and produce items to meet client-specified demographics.
Results
The Maritz solution resulted in recognized success in three prominent areas: cost control, delivery times, and customer service.
