Seen at the research industry’s most prestigious conferences and in publications worldwide, the members of our team are recognized as thought leaders throughout many industries. Working with some of the largest and most successful companies in the world, we continue to develop some of the most powerful, advanced research methods being applied in the industry today. From basic descriptive analysis to advanced modeling, our team ensures that you have the right analytic tools in place to solve your specific business challenge.
D. Randall Brandt, Ph.D.
VP of Customer Experience and Loyalty, Maritz Research
Randy has assisted more than 180 firms in Asia, Australia, Europe, and North America. He assists in designing and implementing ways to measure and manage customer experience and loyalty, as well as employee experience and engagement. He also has helped numerous organizations link their customer and employee measures to business processes and results.
Randy regularly shares Maritz Research developments through publications, webinars, and conference presentations. He has made more than 200 conference presentations worldwide, and has published articles in a variety of academic and professional journals.
Rick Garlick, Ph.D.
Director of Consulting and Strategic Implementation, Hospitality Research Group, Maritz Research
Rick currently focuses on hospitality clients, but has experience in a wide variety of industries. As a consultant for the design and execution of company research initiatives, he helps clients integrate their findings into action plans with bottom-line impact. Rick also provides guidance to research staff and develops new consumer, market and employee research products. He has been published in psychology and communication journals and has appeared on national media outlets CNNfn, CNBC, and NPR. Before joining Maritz, Rick worked at Gallup as a senior research director and managing consultant, and a professor at DePaul University.
Richard Brose
Director, Research Services, Financial Services Research Group
Rich’s 25 years of financial services consumer marketing research bring valuable industry perspective to Maritz Research. Before joining Maritz, Rich spent 14 years in research with PNC Financial Services, where he led PNC’s marketing research team. Rich has also held various marketing research and strategic planning positions with Westinghouse Credit Corporation. His expertise encompasses the following: product development, segmentation, brand equity research, customer experience research, competitive benchmarking and the translation of information into actionable strategy.
Robert Daniel
Managing Director, Maritz Canada
Robert is a seasoned leader, having provided consulting expertise to some of Canada's most senior business, government, and association leaders. He has excellent relationship skills and brings wide-ranging experience from the private and public sector. Prior to joining Maritz, Robert was Senior Vice President of a major Canadian research supplier, and worked as a senior level planning and quality consultant with the Ontario Ministry of Health and Long-Term Care. He has extensive experience in quantitative and qualitative research projects, as well as making strategic recommendations based on statistics. Robert has published articles, presented at national and industry events, and is a member of both the Canadian College of Health Service Executives and the Public Affairs Association of Canada.
Dick Pace
Director, Research Consulting
Dick is Director of the Financial Services Research Consulting Group. His research analysis provides actionable, growth-generating recommendations for clients in the banking, brokerage, and insurance industries. Prior to joining Maritz, Dick spent 11 years as Vice President of Abt Associates and was responsible for the financial services, insurance, and tech practices. Prior to joining Abt, he spent more than 20 years in the banking and research consulting industries. Dick was a Senior Vice President of Midland Bank (HSBC), responsible for international lending, and also was President of BCN International.
James M. Stone, Ph.D.
Chief Research Officer, Maritz Research
Jim has over 25 years of research experience, plus a passion for innovation. He ensures Maritz provides clients with the most relevant information possible, helping them to continually improve their performance in new ways. He has held important research-related positions including director of the Maritz Research General Motors Customer Satisfaction Center. In this role, he led 50 researchers who were dedicated to international customer satisfaction measurement for GM. Jim also built and managed Maritz Research-Europe, a group specializing in conducting customer satisfaction research for Maritz Inc.'s European clients. Prior to joining Maritz Inc., he worked for Chilton Research Services, earned bachelors and master’s degrees in psychology, and a Ph.D. in applied research.
Gloria Park Bartolone
Division VP, Maritz Research
As the Sector Leader of the Retail Research Group, Gloria works in close partnership with clients, offering consultation to ensure programs meet their business objectives. She is often called upon for her expertise in tying together client initiatives that span measurement, employee alignment and engagement, and motivation. Prior to joining us in North America, Gloria worked in the United Kingdom for Maritz, and also spent five years with Texas-based retailer Neiman Marcus. Gloria holds an MBA with an emphasis in international business from the John M. Olin School of Business at Washington University.
Alex Vayslep
Vice President, Retail and Tech/Telco Sector, Maritz Research
Alex is the Vice President of the Retail and Tech/Telco Sector within Maritz Research. He was formerly CEO of Research International, USA and, prior to that was a product manager for a leading systems-integration firm. Alex has led customer satisfaction, brand and new product development research for many Fortune 100 companies. He has developed a variety of leading-edge research techniques related to customer retention and customer acquisition models, as well as approaches integrating CSAT and operational metrics. He also has designed research methods for linking Brand and CSAT measurement systems to prioritize strategic performance improvement planning initiatives. Additionally, his expertise includes training, communications, and incentives related to CSAT implementation. Alex earned his BBA from Southern Methodist University
David Ensing, Ph.D.
Director, Research and Development
David is Director of Research and Development for the Maritz Automotive Research Group. He oversees the development of new research products and facilitates the continuous improvement process for existing products. David joined Maritz in 1998 as Manager of Analytic Services. Prior to that, he was an assistant professor of psychology at the University of Toledo. David earned both doctorate and master's degrees in psychology from Bowling Green State University.
Chris Travell
Vice President, Maritz Research Automotive Group, Canada
Chris’ MBA is from McMaster University, where he specialized in Marketing and International Business. After earning his degree, he received a scholarship to attend the renowned Institute for International Studies and Training in Tokyo, Japan. Chris started out his career working for Mazda Canada and Toyota Canada in various head office and field positions. He joined Maritz in 1996, to consult with Canadian automotive manufacturers in areas of strategic and tactical information application. Now, he is responsible for the Canadian research practice of the Automotive Group for Maritz. As a recognized authority on the Canadian automotive industry, Chris has made appearances on several television programs and is often quoted in publications such as the Globe and Mail, the Toronto Star and Macleans.
Keith Chrzan
Division VP, Marketing Sciences Group, Maritz Research
Keith has over 20 years of experience on the client, consulting and supplier sides of the marketing research industry. He focuses his attention on three aspects of research: the development of new analytical tools and methods, design and analysis of complex research studies, and training. An industry leader in the area of choice experiments, Keith is a frequent speaker at the American Marketing Association's Advanced Research Techniques Forum, the INFORMS Marketing Sciences Conference, and others. He is the inventor of partial profile conjoint analysis and configuration conjoint analysis, moderated price experiments and the options pricing model.
Madhunika Raghavan
Division Vice President, Maritz Research
Responsible for the leadership of the Pharmaceutical Research Group by serving clients in a consultative role and coordinating the resources of Maritz Research in support of client business objectives.
Held senior positions at research firms focused on serving the pharmaceutical industry and more recently as Director of Research at sanofi aventis.
Experienced researcher and account manager, with extensive experience in all aspects of the design, management, and analysis of marketing research studies as well as the management of complex, multifaceted research programs involving multiple stakeholders.
Achieved a Masters Degree in Economics from Clark University, Worcester MA and an undergraduate degree in business and accounting.